Rent a Cleaner Accessibility Statement

This accessibility statement explains the accessibility features and approach of our Rent a Cleaner platform and the wider rent-a-cleaner network operating in the local Rent a Cleaner area. We are committed to ensuring that our cleaning rental service is usable by as many people as possible, including those who rely on assistive technologies. Our goal is to provide a simple, fair and accessible experience for customers, cleaners and partners.

We aim to meet recognised standards and make continuous improvements. This statement covers the main booking flow, service descriptions, account management pages and local availability notices for our Rent a Cleaner offerings. If you encounter barriers while using our platform or interacting with our cleaning rental service materials, we want to know so we can act swiftly and effectively.

We follow the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA conformance level where feasible, and we prioritise improvements that have the greatest positive impact for people with disabilities. When we say WCAG 2.1 AA compliance, we mean we design for keyboard accessibility, readable structure, consistent navigation and sufficient contrast across UI elements.

How we support accessibility on the Rent a Cleaner platform

Our accessibility features include but are not limited to:

• Screen-reader support — semantic HTML, ARIA where appropriate, and labelled form controls help screen readers interpret content and booking workflows.
• Keyboard navigation — you can navigate our booking process and account settings using only the keyboard; focus order is logical and visible.
• Clear headings and landmarks — enabling quick navigation for assistive technology users and for those scanning pages visually.
• Colour contrast and scalable text — designed to meet contrast ratios and to allow users to resize text without loss of function.

We test with a combination of automated tools, manual checks and real-world testing with people who have disabilities. This includes testing with popular screen readers, keyboard-only navigation, and assessments of form labels and error messaging. We also review accessibility in the context of local Rent a Cleaner area requirements and typical booking scenarios to ensure equitable access for customers across regions.

Our product and operations teams work with third-party suppliers and service partners to encourage accessible solutions. Where external integrations are required for payments, maps or scheduling, we assess them for compatibility and usability. When a third-party service presents a limitation, we document the issue and seek alternatives or mitigating designs. We take a pragmatic approach: prioritising fixes that improve the experience for the greatest number of users while planning further remediation.

We welcome reports about accessibility problems and requests for reasonable adjustments from customers, cleaners and partners. To request support or an accessibility accommodation, please contact our accessibility team using the accessible channels provided on our platform or via your account. We do not publish personal contact details in this statement, but we will acknowledge and respond to accessibility requests promptly and respectfully.

Response and remediation times vary by complexity; simple issues are typically acknowledged quickly and addressed in short order, while more complex technical changes may be scheduled into development cycles. We prioritise issues that impact ability to book, manage services or communicate with cleaners. Accessibility is an ongoing effort, and we commit to regular review of policies, training and platform updates to improve usability for everyone.

We publish this statement to be transparent about our accessibility commitments for the Rent a Cleaner experience and for our local Rent a Cleaner area operations. If you need information in an alternative format (for example, large print, audio or braille) or require assistance to complete a booking or manage an account, please reach out through the accessibility request options available on the platform. We aim to provide reasonable accommodations promptly and without undue burden on users seeking assistance.

We regularly monitor accessibility performance, collect learnings from testing and user research, and incorporate improvements into our product roadmap. We value input from people with diverse needs and encourage suggestions that help us make the cleaning rental service more inclusive. Our training for staff and partners includes accessibility best practices and empathy-led service design.

Thank you for taking the time to read our accessibility statement for Rent a Cleaner and related cleaning rental service offerings. We remain committed to making our platform accessible, to following WCAG 2.1 AA standards where possible, to supporting screen-reader users and keyboard navigation, and to responding effectively to accessibility requests.