Terms and Conditions for Rent a Cleaner

Welcome to our Rent a Cleaner service. These Terms and Conditions govern your use of our services. By accessing or using our service, you agree to comply with and be bound by these terms. Please read them carefully before using our services.

1. Introduction

Our mission is to provide reliable and professional cleaning services to our clients. These terms ensure a transparent and fair relationship between our company and our customers.

2. Definitions

• Service Provider: The cleaner hired through our platform.
• Client: The individual or entity hiring the cleaner.
• Agreement: The contract between the client and service provider facilitated by our platform.

3. Eligibility

To use our services, you must be at least 18 years old and capable of forming a binding contract. By using our service, you represent and warrant that you meet these eligibility requirements.

4. Booking Process

Clients can book a cleaner through our website or mobile application. The booking process involves selecting the type of service, scheduling a date and time, and providing necessary information about the cleaning requirements.

4.1. Service Selection

You can choose from various cleaning services, including residential, commercial, deep cleaning, and more. Each service has its own specifications and pricing.

4.2. Scheduling

Select a convenient date and time for the cleaning service. We strive to accommodate your preferences, subject to the availability of our service providers.

5. Payment Terms

All payments for cleaning services are processed through our secure payment gateway. Clients are required to provide valid payment information at the time of booking.

• Pricing: Prices are listed on our website and are subject to change without prior notice.
• Payment Methods: We accept major credit cards, debit cards, and other payment methods as specified on our platform.
• Invoices: Clients will receive an invoice via email upon confirmation of booking.

6. Cancellation and Refund Policy

Clients may cancel or reschedule their bookings under the following conditions:

• Cancellation: Cancellations made at least 24 hours before the scheduled service will receive a full refund.
• Rescheduling: Clients can reschedule their service without any additional charges, provided the request is made 24 hours in advance.
• Refunds: Refunds will be processed to the original payment method within 7-10 business days after cancellation.

7. Responsibilities of the Cleaner

Our service providers are expected to maintain professionalism and deliver high-quality cleaning services. Their responsibilities include:

• Arriving on time for scheduled appointments.
• Using approved cleaning products and equipment.
• Respecting the client's property and privacy.
• Completing the cleaning tasks as agreed upon in the booking.

8. Responsibilities of the Client

Clients are required to provide necessary information and access for the cleaner to perform their duties effectively. Responsibilities include:

• Providing accurate and complete information during the booking process.
• Ensuring that the cleaner has access to the property at the scheduled time.
• Securing any valuable or sensitive items before the cleaning service.
• Communicating any special instructions or requirements to the cleaner in advance.

9. Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. This includes changes to service offerings, pricing, and availability.

10. Liability Limitations

While we strive to ensure the safety and quality of our services, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services. Clients are responsible for informing us of any pre-existing damages or issues before the cleaner arrives.

11. Dispute Resolution

In the event of a dispute between a client and a service provider, we encourage both parties to communicate directly to resolve the issue amicably. If a resolution cannot be reached, we may intervene to facilitate a fair outcome.

12. Privacy Policy

Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of information as described in the policy.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which our company operates. Any legal proceedings arising from these terms will be handled in the appropriate courts of that jurisdiction.

14. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our platform. Clients are encouraged to review these terms regularly to stay informed about any updates.

Please ensure you understand all the terms before using our service. Your continued use of our platform constitutes your acceptance of these Terms and Conditions.